How can we help?
For help with LoNotes, email [email protected]. We read and reply to support messages directly.
What to include
Describe what happened and the steps that led to it. You may include your iPhone model, iOS version, LoNotes version, and any diagnostic information you think will help us understand the problem.
Keep meeting content private
Please do not send recordings, transcripts, prompts, summaries, or private documents. We should not need your meeting content to provide support.
Information received by support
If you voluntarily contact support, Loming AI Limited receives your email address, message, and any device or diagnostic information you choose to include. We use this information only to provide support.
Privacy
LoNotes processes meeting content on your device. For details about on-device AI, model-download connection information, support correspondence, and this website's hosting, read the LoNotes Privacy Policy.
Website hosting
This support website contains no advertising, analytics, or tracking scripts. Its hosting provider may process ordinary server-request information, such as an IP address and browser headers, to deliver the page.